Frequently asked questions 🪐
Are the decals waterproof?
They sure are! We designed them to be highly durable and completely waterproof, so they’re ready to handle daily use, endless washing, and all of life's little adventures.
What surfaces work best for these decals?
They love smooth, hard surfaces! You'll get the best results on things like glass, metal, and hard plastics.
What items can I label with these decals?
Any hard surfaces! They are absolutely perfect for organizing back-to-school essentials like water bottles, lunchboxes, laptops, bike helmets, and all that easily lost daycare gear.
When can I expect my order?
We work hard to get your custom decals made and shipped out within 4-7 business days! While we can't control the exact speed of the mail carrier, rest assured your package is fully trackable, so you'll know exactly when to check the mailbox.
Where do you ship?
We happily ship all across Canada!
Will I get a proof before my decals are printed?
To get your decals to you as quickly as possible, we skip the proofing process and print exactly what is entered at checkout. Please double-check your spelling before placing your order! For your peace of mind, you can review the exact name you typed on the checkout screen and in your order confirmation email
What if my product arrives with a defect?
We want you to absolutely love your decals! If something isn't right (like a stain or a big printing error), please reach out to us within 7 days of delivery. We’ll be happy to take a look and remake them for you.
Do you accept returns?
Because each set is lovingly customized just for you, we aren't able to accept returns.
Can I apply them to matte surfaces?
You definitely can! Just a little pro-tip: leave the clear transfer tape on for a full 24 hours before peeling it off. This gives the adhesive extra time to get a really good grip on that matte texture.
What types of surfaces should I avoid?
Avoid silicone, fabric, soft/flexible materials, and high-friction areas.
How do I apply the decals?
It’s super easy! Just cut out your favorite name, slowly peel away the white paper backing, press it firmly onto a clean, dry surface, and then gently peel off the clear top film. Pop on some icons and you're done!
Are they dishwasher safe?
They are! The adhesive takes 2 to 3 days to fully bond to the surface. However every dishwasher is a little different when it comes to heat and water pressure. We highly recommend testing a small icon on your items first to see how it holds up in your specific machine!
How do I remove a decal?
Just scrape the decal gently with a plastic scraper (careful not to scratch your item!), and use a little adhesive remover like Goo Gone to wipe away any leftover sticky spots.